Return & Refund Policy

Last updated: February 27, 2026

At FinSyncBook, we are committed to your satisfaction. This Return & Refund Policy outlines the terms and conditions regarding refunds for our bookkeeping and accounting services.

1. Service Refund Policy

Our services are professional in nature and involve significant time and expertise. We stand behind the quality of our work and want you to be completely satisfied. Refunds are evaluated on a case-by-case basis depending on the type of service and circumstances.

Satisfaction Guarantee

If you are not satisfied with our services, please contact us within 7 days of service delivery. We will work with you to address your concerns and make things right. If we cannot resolve the issue to your reasonable satisfaction, we may offer a partial or full refund depending on the work completed.

2. Subscription Refunds

Our monthly bookkeeping subscriptions are billed in advance on a recurring basis. The following refund policies apply:

Monthly Subscriptions

• First Month: If you cancel within the first 7 days of your initial subscription, you may be eligible for a full refund, provided no significant work has been performed.
• Subsequent Months: Monthly subscription fees are non-refundable after the billing date. However, you may cancel at any time to prevent future charges.
• Mid-Month Cancellation: If you cancel mid-month, you will continue to have access to services until the end of the current billing period. No prorated refunds are issued for partial months.

Annual Subscriptions

• First 30 Days: If you cancel within 30 days of purchasing an annual subscription, you will receive a full refund minus the value of services already provided.
• After 30 Days: Refunds for annual subscriptions after 30 days are calculated on a prorated basis, minus an administrative fee of 10% of the remaining balance.

3. One-Time Project Refunds

For one-time projects such as catch-up bookkeeping, tax preparation support, or financial report preparation:

Before Work Begins

• Deposits: If you cancel before work begins, any deposit paid is fully refundable.

During Project

• Work in Progress: If you cancel after work has begun, you will be charged for the hours already worked or the percentage of project completed, whichever is greater. The remaining balance will be refunded.
• Dissatisfaction: If you are dissatisfied with work in progress, contact us immediately. We will pause work and address your concerns.

After Project Completion

• Completed Projects: Refunds are generally not available for completed projects unless the work contains material errors that we cannot correct. In such cases, we will either correct the errors at no charge or issue a partial refund based on the impact of the errors.

4. Cancellation Policy

How to Cancel

To cancel your subscription or services, you must:

• Submit a cancellation request in writing via email to billing@finsyncbook.com
• Include your full name, account email, and reason for cancellation (optional but appreciated)
• Allow up to 3 business days for processing

Cancellation Timeline

• Monthly Subscriptions: Cancellations submitted before the next billing date will prevent future charges. No refunds for the current billing period.
• Annual Subscriptions: Cancellations will be processed according to the timeline above, with refunds calculated based on the remaining term.

5. Non-Refundable Items

The following are non-refundable:

• Setup Fees: One-time setup or onboarding fees are non-refundable once work has begun.
• Third-Party Costs: Fees paid to third parties on your behalf (e.g., software subscriptions, filing fees, government fees) are non-refundable.
• Services Already Rendered: Time and expertise already provided at your request.
• Work Completed Satisfactorily: Services delivered according to the agreed scope of work.

6. Refund Process

How to Request a Refund

To request a refund, please contact us at billing@finsyncbook.com with:

• Your full name and account email
• Date of service or billing date
• Reason for refund request
• Any supporting documentation

Processing Timeline

Approved refunds will be processed within 7-10 business days and credited back to the original payment method. The time to receive the funds depends on your financial institution.

Partial Refunds

In some cases, we may offer partial refunds based on:

• Percentage of work completed
• Time already invested in your project
• Severity of any issues encountered
• Effort required to resolve concerns

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Contact our customer support team for reconsideration
• Request mediation through a mutually agreed third party
• Contact your payment provider to dispute the charge (subject to their policies)

We are committed to fair resolution of all disputes and will work with you in good faith.

8. Contact Us

If you have questions about our Return & Refund Policy or need assistance with a refund request, please contact us:

• Email: billing@finsyncbook.com
• Phone: 1-888-452-1505
• Address: FinSyncBook, 123 Business Avenue, Suite 100, Wilmington, DE 19801

Our billing support team is available Monday-Friday, 9am-5pm EST.